Warwickshire Firm Is Celebrating Success With A Move Into Larger Premises

An order fulfilment company in Warwickshire is celebrating success after a period of growth has seen it move into a larger premises and take on two new members of staff.

Pack Smart, based on Princes Drive Industrial Estate in Kenilworth, has moved from a 2,800 sq ft property to one more than four times its size after demand for the company’s services has soared.

The firm, which was founded in 2009, offers tailored pick and pack services to clients selling a range of products. These products are stored by Pack Smart and incoming orders are picked, packaged and sent directly to the client’s customers.

The company’s expansion was supported by funding from Coventry City Council through the C&W Growth Hub which provided money towards new racking – something that is essential to safely store boxes of products.

The racking, which cost £10,000 in total, has enabled Pack Smart to add to its client base by providing more space to store products and has led to the company employing two new full time members of staff.

Director and co-owner Seánna Holland said: “When we first started the business we were in serviced offices by Coventry Airport, but after two years we began to look for a bigger property.

“We then moved into our first premises on Princes Drive Industrial Estate but over time had to build a mezzanine floor, opened another office in Coventry and hired temporary storage units to cope with demand.

“When our lease was due to expire we found a much larger property also on Princes Drive Industrial Estate which would allow us to move everything back under one roof.

“The new property required extensive work and the overheads were a challenge so we approached the Growth Hub to discuss if there was any funding we were eligible for.

“They were key in supporting us successfully apply for £1,700 to go towards the new racking, which is a very expensive product but is something that we need. The racking has changed what we do, allowing us to take on more work and employ two new members of staff.”

Seánna added: “The key to our success has been that we offer a tailor-made service and do not have any minimum order requirements.

“For example, we work with clients that sell products with specific packaging requirements or with bands who send out CDs signed for specific individuals which a lot of other companies will not cater for.

“By providing a reliable service we are helping small businesses grow, and all of our clients have come from word of mouth recommendations.

“We are now looking to continue expanding the business and look forward to continuing to work with the Growth Hub in the future.”

Jaymie Thakordas, account manager at C&W Growth Hub, worked with the Pack Smart to help secure the funding from Coventry City Council.

She said: “Pack Smart were limited in their growth as they weren’t able to take on more clients.

“The funding has enabled them to scope out opportunities and take on more local members of staff.

“The activity of applying for funding can seem laborious, but we are here to simplify the process for SMEs and help them clearly present their goals.

“We were extremely happy to provide this support to Pack Smart and we will continue to work with them to identify any future opportunities.”

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Client testimonials

Without the Growth Hubs help and assistance, we would never have been able to increase our sales & output and also grow our local business. With this help in purchasing new equipment we have expanded our operations and gained a new and increased customer base.

Nuneaton Roof Truss,

Over the past few years, Armstrongs has built up a fantastic relationship with Gary Thyeson from the Growth Hub. His advice on grants and funding has been really valuable to both Armstrongs and some of our clients. His knowledge of local business support has been helpful in signposting us to relevant support agencies as required. We look forward to working with Laura Delahunty moving forwards.

Armstrongs Accountancy LTD,

In the short time since first engaging with the Warwickshire Growth Hub we feel that Laura has understood our vision and has been so very supportive in linking us to the specialist teams who are now supporting us with training, finance and recruitment. A great service that every growing organisation should connect with

MES Systems Limited,

I have had an excellent experience working with Laura from the Growth Hub, from day one, she was taking detailed attention to my concerns and ideas. She was able to put me in contact with different organisations and people to find out answers to my questions and help me to solve some inquiries I was having. I feel this support definitely had a positive impact in my plans.

PALACIOS LTD,

It’s been a fantastic inaugural eight months for the TalentTech Recruitment team and, although the reality of setting up and running a company can be a somewhat daunting experience, we have been extremely grateful for the superb help, advice and guidance given to us along our journey by Gavin Barnett and the team at CW Growth Hub. Gavin’s introductions to both Warwick & Coventry Universities and his wider business network have been absolutely invaluable.

TalentTech Recruitment LTD,

For many individuals out there, it is very hard to figure out ways and know which direction to go when it comes to setting up a business. The challenges of taking your idea and bringing it to life and not knowing where to go and who to speak to for advice. it can get very frustrating..

King of Saffron LTD,

This grant [which we received with the help of the Growth Hub and Coventry City Council] will really help us get on track for business growth and succeed with our vision. Personally, I would also like to thank the team for supporting me through the grant application process. You have been very approachable and attentive throughout.

Exeter Analytical (UK) Limited,

Thank you for the comprehensive and professional guidance

Burbidge & Son Ltd,

Over the years since the Growth Hub was set up we have habitually gone to our Account Manager as a one-stop shop for all business-related information. It has been a really convenient way of finding suppliers, advisors and, on one occasion, we even asked for assistance with finding customers. We are invited to a wide range of business events including business development workshops, Brexit roundtable discussions, seminars on various topics and have also been asked to speak at some events. When we have needed additional information, for example, finding finance sources or help with selecti

Marchantcain Design Limited,

Thanks to CW Growth hub getting us access to grant funding we have been able to invest in the latest computer monitoring system, which will enable us to compete with the national companies within our industry.

Comrie Leisure Limited,