Complain about a claims company
Contact your claims company, the Legal Ombudsman, or the Claims Management Regulator (CMR) to make a complaint.
Claims management companies can help you make certain types of claims against financial services providers for a fee, eg to claim for mis-sold payment protection insurance (PPI). They can give you advice on what you can claim and help you with the legal process.
Complaining about poor service
Complain to the Legal Ombudsman if you’re unhappy with the service you’ve received from a claims company, eg the results of your claim or the fees they’ve charged you.
Ask the claims company for a copy of their complaints procedure or check their website.
Contact the claims company with your complaint so they have a chance to put things right.
Keep a record of your complaint, eg details about any communication between you and the claims company.
Contact the Legal Ombudsman if your claims company doesn’t resolve your complaint in 8 weeks.
Contact the Legal Ombudsman
cmc@legalombudsman.org.uk
Telephone: 0300 555 0333
Minicom: 0300 555 1777
Monday to Friday, 8.30am to 5.30pm
Find out about call charges
Complaining about poor conduct
Complain to the Claims Management Regulator (CMR) if you’re unhappy with the conduct of a claims company.
Poor conduct could include:
- breaking the conduct rules for claims companies
- unsolicited calls or texts - find out how to stop or reduce them
- not being registered on the Authorised Business Register
CMR can’t pay compensation or order a claims management company to compensate you, even if you’ve received poor service.
You’ll be referred to the Legal Ombudsman if your complaint is about poor service.
Contact the Claims Management Regulator
contactus@claimsregulation.gov.uk
Telephone: 0333 200 0110
Monday to Friday, 9am to 5pm
Find out about call charges
Claims Management Regulation Unit
Monitoring and Compliance Office
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS
You can also can fill in a complaint form and email or post it to the CMR.
Made Smarter WM
Made Smarter is a national movement to drive growth amongst UK makers and advance the UK economy. Backed by world renowned businesses and the UK government, it will improve the development and adoption of emerging technologies. Making a real, everyday difference to people from the boardroom to the factory floor.
Looking for work, or have vacancies to fill?
CW Employment Solutions offers a service for job seekers and employers, recruiters and education leavers, to connect, find jobs, post vacancies and access the wealth of support measures that have been implemented across the region.
Client testimonials
GET IN TOUCH
Local office: 0300 060 3747
Email: support@cwgrowthhub.co.uk
About
Part of the Government-supported growth hub network
© Copyright 2016-2023 by CW GrowthHub. All Rights Reserved.