We're Recruiting - Support Administrator
Post Title - Support Administrator - CWLEP Growth Hub
Salary - Band A £17,000 – £20,000 per annum, salary progression dependant on successful achievement of targets and Key Performance Indicators (KPI’s).
Hours - Full time - 37.5 hours per week. Whilst the standard working days for the post holder will be Monday to Friday, 09.00-17.00, there will be occasions when flexibility in working hours is required to support specific tasks and events. For example, working early or late to support a VIP visit or Growth Hub event or attendance at a particular meeting for which time off in lieu will be given. Overtime is not paid.
Location - Growth Hub office is currently located at Cheylesmore House, 5 Quinton Rd, Coventry CV1 2WT. A good proportion of the role will be carried out within the Growth Hub office in Coventry but there will be from time to time travel throughout the Coventry and Warwickshire Area as required for assistance at external events
Employment Terms - This position is part funded by the European Regional Development Fund (ERDF).
Whilst we await the outcome of Government changes to funding this post is fixed term until 31st December 2018 in the first instance.
Reporting Lines - This post reports to the Senior Account Manager.
Purpose of this Job Description:
The employer considers this document as a “snapshot” of the job and the tasks listed are not an exhaustive list. It aims to provide a clear guide at the time of writing to all that is involved about the requirements of the job. It will also be used to communicate expectations about performance and will be used to monitor effective performance.
The Organisation
Local Enterprise Partnerships, a partnership between the private and public sector, were set up by government to help determine local economic priorities and lead economic growth and job creation within a local area. The Coventry and Warwickshire Local Enterprise Partnership (CWLEP), set-up in 2011, created a business led ‘Front Door’ now known as the Growth Hub.
The Growth Hub ‘hides the wiring’ of the complex provision across all identified barriers to growth. The intention is to enable Startup and SME companies to, efficiently and appropriately, access bespoke elements of support that they require in order to grow faster and further (Scale Up) than would otherwise be the case.
Accountabilities & Responsibilities
Accountabilities: To provide administrative support to the Growth Hub staff.
Responsibilities:
- Take ownership of the front-end, customer facing operations of the Growth Hub (i.e. be first point of contact for callers and visitors to the Growth Hub)
- Meet and greet Growth Hub visitors
- Manage event bookings for partners, offering customer service and support on logistics arrangements where needed
- Provide support to ERDF processes and the collation of ERDF claims to meet deadlines
- Provide organisational support to CW Growth Hub staff
- Manage supply of office stationary and other materials
- Source and engage with partners, new support providers and external organisations
- Manage administration of the Growth Hub’s Finance in liaison with the CWLEP
- Support the design, production and distribution of marketing material
- Update website with new content
- Support the management of CWLEP Growth Hub’s social media presence
- Assist the Growth Hub Planning Adviser with activities and initiatives
- Maintain high standard of confidentiality and ensure compliance with data protection and information security standards.
- Maintain computerised filing systems including the Client Relationship Manager (CRM) system, retrieving information as required, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate
Person Specification
Person Specification
Essential
- Completed a broad education including GCSE grade C and above in English Language and Maths or equivalent
Desirable
- Hold a recognised IT qualification such as Computer Literacy and Information Technology (CLAIT) or European Computer Driving Licence (ECDL), or Business Admin NVQ (or equivalent)
Experience and Knowledge
Essential
- Well-developed IT literacy using Microsoft packages
- Demonstrable experience of working in customer service
Desirable
- Knowledge of Microsoft Dynamic Customer Relationship Management (CRM) system or similar
- Project Management Experience
- Awareness of Local Authority Planning activities
Skills/Abilities
Essential
- Ability to cope with high volumes of work, to set and meet deadlines and targets; determine priorities and organise work and coordinate activities to provide an efficient service
- High level of communication and interpersonal skills, both written and verbal
- High level of written English in order to prepare business documentation as required.
- Ability to maintain confidentiality to information
- Ability to take ownership of tasks and work on own initiative
Aptitude
Essential
- Demonstrate being articulate, presentable, co-operative, reliable and customer responsive with a “can do” attitude
- Demonstrate an aptitude and acceptance of working within an environment that has numerous interruptions, changing workload demands and new organisational challenges, and still be able to meet deadlines whilst producing work that is accurate and with a high level of numeracy
Circumstances
Essential
- Able to work flexibly to accommodate early and late working times from time to time
Equal Opportunities
Essential
- Understanding of the requirements of Equality and Diversity
To apply for this position, please email your covering letter and CV to mandy.kaur@cwgrowthhub.co.uk
Closing date for all applications is 12pm on Monday 27th February 2017
