Work to start to create customer service centre at Royal Pump Rooms

Work is set to start at the Royal Pump Rooms in the coming weeks, as Warwick District Council prepares to bring a customer service support hub to the 20th century foyer section of the building.

The new, accessible, town centre facility will be introduced following the Council’s decision to move out of Riverside House and transfer its administrative office space to Saltisford, Warwick.

Scheduled work will take place between 30 October and 3 November to improve internet connectivity for those using or visiting the building.

Work will begin for all aspects of the customer service design that do not require planning permission in late November. Elements that require planning permission will not start unless permission is granted; these include the installation of a glazed door plus a panel and wooden partition to replace the metal roller shutters. The building is expected to remain open throughout.

Interim arrangements are being made to offer a small selection of cards and exhibition related products from the reception area once the shop closes, with longer term plans to further develop the relationships already fostered with artists in the area and continue a dialogue to see what collaborative opportunities might be possible in the future.

Warwick District Council’s Portfolio Holder for Transformation, Councillor Jessica Harrison commented:

“During the entire process we have recognised that any changes to Royal Pump Rooms require the utmost scrutiny. We are pleased that work is soon to begin for our carefully considered plans to create an accessible and centrally located hub for residents who are unable to access our services online or require face to face support.”

Work at the Pump Rooms is scheduled to begin on Monday 20 November and expected to take around three months to complete.

The shop will close on Sunday 19 November and the Council continues work to find an alternative space for the artists to display and sell their collections.

Signage will be in place to guide visitors to the art gallery, cafe and library, with further access information to be provided closer to the time.

Further information and Q&As on the new Customer Service Centre can be found on the Warwick District Council website.